1. Introduction
This refund policy details the terms and conditions for returning products purchased through our e-commerce platform. Please read this policy carefully before making a purchase and contact us if you have any questions or concerns.

2. Returns Conditions
Perishable products purchased through our e-commerce platform can only be returned if they were delivered in poor condition or if they do not match the description provided on our site. Please note that you must make a complaint within 24 hours of delivery by sending an email to shop@aranciarosaria.eu indicating the order number and photos of the products.

3. Method of returns
In the event of a return, customers are entitled to a full or partial refund or replacement of the product. The choice of refund method depends on the nature of the problem encountered and the type of product purchased.

Full refund: customers can request a full refund if the purchased product was delivered in poor condition or if it does not match the description provided on our site.
Partial refund: Customers can request a partial refund if only part of the purchased product is defective or does not match the description provided on our site.
Replacement: Customers can request a replacement of the product if the purchased product was delivered in poor condition or does not match the description provided on our site.

4. Return procedures
To request a return, customers must send an email to shop@aranciarosaria.eu within 24 hours of delivery indicating the order number and photos of the products. Our operators will evaluate the request and provide detailed instructions for returning the product.

5. Refund terms
The refund will be made within 3 working days. Please note that refund times may vary depending on the payment method used and the policies of banks or payment service providers.

6. Contacts
For any questions or concerns regarding the refund procedure or to request further information, please contact us using our contact details listed in the "Contacts" section